A book review

Ian Alexander reviews my book and I like his review (and not just because it's positive ;-). He's completely accurate in describing my intentions with the book:

[...] most if not all the techniques he describes apply as much or more to systems of all kinds. Indeed the father of industrial design, Henry Dreyfuss (he of the standard bell telephone and the Hoover vacuum cleaner) applied the same principles in his pioneering work.

I chose to limit my subject matter to that which I had the most examples from (which is what I had the most experience with), but I'm a firm believer in the universality of user research as relevant to all design, not just software or the Web.

Thanks Ian!

[9/11/03: Ian is the co-author of Writing Better Requirements, which looks to be a very useful addition to that (regrettably) often quite necessary practice.]